Private AI for customer experience teams
Support deflection, agent assist and full-coverage QA on your own hardware — CX automation at a fixed cost that does not climb with every conversation.
Common deployments
Self-service deflection
Grounded answers from your help centre and policies, with clean handover to humans when confidence drops.
Agent assist
Suggested replies, next-best actions and instant knowledge retrieval inside your existing desk.
After-contact work
Wrap-up notes, dispositions and CRM updates written automatically after every interaction.
100% interaction QA
Every call and chat scored against your rubric with coaching notes — not a sampled fraction.
Voice-of-customer analytics
Ranked, quantified complaint and request themes across all channels.
Multilingual support
Local translation lets one team serve customers in many languages consistently.
Compliance posture
- Customer conversations stay on infrastructure you control
- Per-conversation cost is fixed — volume spikes do not create vendor bills
- Consistent tone and policy adherence enforced through templates and guardrails
- QA coverage moves from sampling to totality without headcount growth
- Integrates with your existing helpdesk and telephony rather than replacing them
Why on-premise here
Public AI endpoints create a data-processing relationship your compliance team must defend. Keeping inference inside your infrastructure removes that transfer entirely: prompts, documents and outputs never leave systems you control, and audit logs live in your own SIEM.
Frequently asked questions
What ROI do CX deployments typically show first?
After-contact work and QA coverage move first: wrap-up time drops within weeks and QA goes from sampling a few percent to scoring everything. Deflection gains follow once the knowledge base is retrieval-ready.
Will customers notice they are talking to AI?
Deflection agents identify themselves and hand over gracefully; agent-assist and QA are invisible to customers because humans stay in the conversation.
Why not just use a SaaS CX-AI product?
SaaS tools price per resolution or per seat, and your conversations train someone else's system. Self-hosting flips both: fixed cost and full data control — the maths is in our TCO calculator.